Fitbit versa not tracking the km I bike

[estefaniadk]

Dear all,

My new fitbit versa does not track the kilometres I bike, only the time spent. Is there anything I must click on the watch to save the kilometres?

Thank you so much!

[Meiko12]

My fit bit is not tracking the km I ride on my bike

[SunsetRunner]

Can anyone offer any advice I've done a bike ride my GPS was on the phone which was on and my mobile data was on it tracked my heart rate and time spent on the bike its getting really frustrating its only been the last couple of times is there something wrong with the smart watch 

[DvdW40]

This has been happening on and off with my Versa for a lot of 2020.  Most annoyingly it will track one of my bike rides of the day then maybe none for a couple of days then another random tracking. I've done resets and reboots for both the app and the watch itself several times and still the problem persists. I think FitBit deliberately don't support their products fully after a season or so. Very poor after sales customer service.

[SunsetRunner]

Yes I very much agree with that, I did 38 miles yesterday and it was fine
in terms of tracking but the other 2 rides it didn't track which is not
good enough. I thought there was a problem with my watch fit bit needs to
update software more I think but it is very frustrating and annoying

[EFCbabe]

If the watch is still under warranty can we not just take them back? My Versa has not tracked my bike rides for weeks now although my walks and hikes are tracked and logged in Strava with the route map, elevation, steps etc. This is rubbish. I have to rely on my garmin on my bike to log bike rides in Strava

[DvdW40]

If the watch is still under warranty, of course take it back. Get something more reliable for what you need.