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Fitbit versa not turning on anymore

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‎12-24-2018 13:37

‎12-24-2018 13:37

My fitbit versa has stopped working (cannot see anything on the display). I have observed that when I charge it - it does turn on for a short period of time but gets turned off in a fairly short period of time.

 

I have tried restarting it by pressing and holding the left button and bottom right button together for 15 secs (until I see the fitbit logo). Also tried the same by just pressing the left button for more than 10 seconds. Neither of them worked.

 

I have been using fitbit versa for 6 months now, and have never seen this problem. Has it happened to anyone or can anyone help?

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‎12-24-2018 15:05

‎12-24-2018 15:05

Hi, did you update to the new Firmware Version of Fitbit? When not, I would advice you to contact Customer Support: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs. Good luck and Happy Holidays. 

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