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Fitbit versa showing pulse 40 beats higher than it actually is

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‎02-25-2020 19:21

‎02-25-2020 19:21

After exercise session yesterday, where heart rate got to around 140, got home and put Versa on charge. Worked outside in the afternoon and heart rate got to a maximum of around 95. Went to bed around 10:30 and went to sleep straight away. Synchronised the Vera this morning and it showed the heart rate peaking overnight at around 198 and consistently going above 150 during the night whilst I was asleep. This was still happening when I checked at about 12:00 lunchtime today. I checked my pulse with two other devices that I have and they both said the heart rate was around 53 which is only slightly above my normal 50.

I have tried all the tricks on the community web site ie wearing the watch higher, Turning the Heart Monitor off then restarting the watch, resetting the watch ( not back to factory settings as yet), Recharging the watch up to 100%, Cleaning the sensors.

Even as I sit hear typing the heart rate shows 105 which is about double what it actually is ie 55 as per other devices.

If anyone can help I would appreciate some feedback.

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‎02-27-2020 12:56

‎02-27-2020 12:56

Welcome to the Fitbit Community, @JeffWayne. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing your concern regarding the heart rate accuracy of your Fitbit Versa. Thank you for providing the additional details. Heart rate can be affected by several factors including air temperature, stress level, physical body position, medication use, type of exercise or the position of the device. I appreciate your efforts to improve the accuracy of your heart rate reading, you can confirm our tips in this help article: How do I improve the accuracy of my heart-rate reading?

 

Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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