help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit versa shows red cross

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-14-2019 16:36

‎06-14-2019 16:36

Hi my versa wouldnt sync tried everything that people suggested on forums and to no success. Only had it for 5mth. Put it on to factory settings now cant do anything with it as its coming up with red cross saying data not cleared sync and try again.....bit you cant do nothing with this...can someone help. Thanks

Best Answer
0 Votes
2 REPLIES 2

‎06-15-2019 19:52 - edited ‎06-16-2019 07:34

‎06-15-2019 19:52 - edited ‎06-16-2019 07:34

Is it saying data not cleared in the Fitbit app? 

The post being in the Android help board had me confused. 

What was the issue that wanted you to do a factory reset. I assume that means the tracker has been removed from the Fitbit account. 

Are you able to swipe over and do another factory reset? 

Best Answer
0 Votes

‎06-16-2019 01:18

In response to Rich_Laue

‎06-16-2019 01:18

No ots just on the watch it appears

Best Answer
0 Votes