help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit versa stopped working after a swim.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-27-2020 13:03

‎05-27-2020 13:03

I went for a swim with my fitbit versa as I've always done, eccept this time it stopped working. . I noticed this when I got out of the pool and I felt my wrists was burning. This is when I notice my Fitbit was very hot and stopped working altogether. There is condensation where the sensors are.

 

Does anyone know what the solutation to fix this is?

 

Cindy

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎05-27-2020 14:25

‎05-27-2020 14:25

I have gone throu 2 of the original Versa and 1 Versa 2 because of this. Basically, they are not really for swimming despite their claims. I bought the extended warranty so they just keep replacing them. Hope you are able to do the same.

Best Answer

‎05-28-2020 09:32

In response to RCLawson

‎05-28-2020 09:32

Thanks for the info! I called and they’re going to replace it.

Envoyé de mon iPhone
Best Answer
0 Votes

‎05-28-2020 09:52

In response to 11Cindy

‎05-28-2020 09:52

Good for you!
Keep swimming and keep calling 🙂

~ Revlynn ~
Best Answer
0 Votes