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Fitbit versa strap won't click in

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‎08-27-2019 04:33

‎08-27-2019 04:33

I was having problems with my versas screen going black and having to get a replacement. After taking the straps off the original Versa for the replacement, one strap clicks in perfectly, but when I go to try the other side, I can only get one side of the pin to fit in the hole where the other side just doesn't want to click into place. I've been going at it for hours and tried following guides and everything. It feels like this is just a defective fitbit due to the holes not aligning correctly. Need help! 

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‎08-29-2019 18:20

‎08-29-2019 18:20

Hi @Siphonic, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the details of the difficulty you're experiencing with attaching your band to the replacement device. Thank you for your efforts to resolve the issue and following the instructions on how to change the band. Since the steps you tried didn't work, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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