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Fitbit versa turned off spontaneously

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Hi all,

This is my 4th Fitbit device. I really love my Versa. I’ve only had it since December 24th 2019. I use it everyday to track my exercise and steps. I do not swim or shower with it. I do however sweat a lot. Today I noticed the screen was black. I checked the app and it has medium battery. I hooked it up to the charger and nothing. I tried restarting and nothing. There is no green lights in the back. It’s completely dead. I did notice some moisture in the back in the four little windows. Sorry not sure what they are called. Help I need my Fitbit to work. Are the four little windows supposed Tom be a certain color? Two of them seem a little pink. 1 I should white and the other is black. I have had problems with the Fitbit blaze, the regular Fitbit and the Fitbit HR. I’m disappointed in the product but if it’s worked it would be an awesome watch. 

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Hi, contact Customer Support about this issue and ask them to do a battery test of your Versa. Before you do that try restarting your Versa several times within a short period by pressing and holding the left and right lower buttons together untill you see the Fitbit Logo and release the buttons. 

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this also happens with Versa 3

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