help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit versa unable to connect to bluetooth headphones.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-17-2019 20:29 - last edited on ‎04-18-2019 07:34 by Moderator Alum

‎04-17-2019 20:29 - last edited on ‎04-18-2019 07:34 by Moderator Alum

 My fitbit versa will not connect to my sony WI-sp500 wireless headphones. The headphones work with other things, and when both the watch and the headphones are in pairing mode it finds them, but when I select my headphones on my watch to connect them it just displays the pairing thing with the thing that goes in a circle and does that forever. I have tried restarting the watch and the headphones multiple times, I do not know what to do. It is really getting frusterating. 

 

Moderator Edit: Clarified Subject.

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎04-18-2019 07:57

‎04-18-2019 07:57

Hello @Spencer.Whipple have a warm welcome to the Fitbit Community, it's great to have you on board. 

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for having tried to restart your watch and your headphones already. At this moment, I would like to suggest you to remove your Bluetooth headphones from the list of paired devices on your phone and other device you have paired them to, then turn them off. 

 

After that, restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen once again and go to the Settings app > Bluetooth > + Audio Device. When the watch starts searching, turn on your headphones and put them in pair mode. When they appear in the Versa tap to pair them. 

 

Give these steps a try and let us know the outcome. If you need anything else, please feel free to reply! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎04-18-2019 19:42 - edited ‎04-18-2019 20:01

In response to MarcoGFitbit

‎04-18-2019 19:42 - edited ‎04-18-2019 20:01

I looked on my phone for devides, and it doesnet have any.

Best Answer
0 Votes

‎04-18-2019 20:05 - edited ‎04-18-2019 20:08

In response to Spencer.Whipple

‎04-18-2019 20:05 - edited ‎04-18-2019 20:08

Oh wait sorry you meant on my phone like to my phone not the versa sorry

Best Answer
0 Votes

‎04-18-2019 20:13

In response to MarcoGFitbit

‎04-18-2019 20:13

Didn't work. Still says pairing for forever. 

Best Answer
0 Votes

‎04-19-2019 12:32

In response to Spencer.Whipple

‎04-19-2019 12:32

I tried connecting it to other speakers, and it still didn't work. So I think it is in the watch. 

Best Answer
0 Votes