Fitbit versa won't connect to Note 8 or iPad Pro

[nanc.mcgorman]

This is a doozy bear with me. 

On November 8th my versa stopped connecting with my Note 8. After 2 months of getting the run around, doing numerous fixes, restarting, deleating, unpairing I gave up and bought a Garmin. I decided to give it to my son. Cue the same issues on his iPad pro .I am now getting stuck on the pairing step. O hahave again **ahem** off all Bluetooth devices in my house. Deleted and reinstalled the app. Factory reset the versa. Restarted the iPad. Hard restarted the iPad. Shut of the Bluetooth. everything. The versa worked fine with my Note 8 untill november 2018 .

I am way out of the return period. And at this point have a 100$+ brick. It won't sync so I can't even use it as a watch. 

[Marrrmaduke]

@nanc.mcgorman Perhaps it was one of the updates of Fitbit mobile app that made your Versa stop syncing with your phone. You can try rolling back to e.g. version 2.74.2 of Fitbit mobile app. You can find apk file on the internet. To restore the sync with your Note 8, please try this:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

Additional tips if sync issues persist: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected, Keep Alive Widget, and All day sync are enabled.

[nanc.mcgorman]

I have done all of those things numerous times.
I am super frustrated. I ebed up buying a Garmin and that is working just fine.
I know I ma not the only person having this issue and the lack of real answers and fixes is sad.

[Marrrmaduke]

@nanc.mcgorman If you're done all these things, at this point, I will recommend performing a factory reset of Versa. Removing the tracker (forgetting) from the Bluetooth settings of all devices that you have paired it with and unlinking from your Fitbit account (deleting from Fitbit mobile app). Then go to Settings on your Versa, tap on About, and Factory reset. This will wipe your Versa from all data. So if you weren't able to sync your data, it will be lost. Plug Versa into charging dock near your router, reboot your phone (or any device that you want to pair it with), and set up the Versa again by adding it as a new device.

There's nothing else that can be done as I can confirm that my tracker works with my iPhone 7, XS Max and Pixel 3. If the factory reset fails, I would recommend contacting Customer Support as this might be a device issue. Good luck and please keep me posted.