help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit versa won't sync since new dashboard used

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-30-2019 09:46

‎06-30-2019 09:46

Not sure what's going on but last weekendcwhen I went on fitbit app it offered me the chance to have the new dashboard, since then my fitbit won't sync with my phone, its not logging sleep, or steps properly.  Prior to the new dashboard the only issue I had was with notifications and calls not coming through on the versa.  I've tried restarting phone, versa Bluetooth etc and nothing works. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-30-2019 10:44

‎06-30-2019 10:44

Try logging out of the app, rebooting the phone and logging back in. As a last resort, uninstall the app, reboot and reinstall it.

Best Answer
0 Votes

‎06-30-2019 11:05

In response to SunsetRunner

‎06-30-2019 11:05

Tried all of that and still won't sync

Best Answer
0 Votes