Fitbit verse lite unable to swipe screen on device and switching off to black screen.

[Kittysherro]

Hi can anyone help,

my versa lite usually works very well, however, today it switched off to black screen with a battery power of 98%, I put it on the charger cradle and it has switched back on after a reboot but now I am unable to swipe the device screen it just stays stuck on the clock face.

I would be grateful for any advice/fixes please.
cheers

[Guy_]

It is possible the crash was caused by a fault or water damage [which you can check for by looking for condensation in the little windows in the back with a magnifying glass]. Often water damage will cause the watch battery to fail very quickly - so watch the battery levels. Verify the watch doesn't get hot when charging.

Also try changing the clock face for a standard Fitbit one, using the Fitbit App [as you can't get to any settings on the watch]

Try also manually restarting the watch by holding the button for upto 10 seconds till it restarts.

If its still a problem probably best to contact Fitbit Support directly. They may be able to help you.