help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit versus lot watch time is off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-09-2021 05:43

‎05-09-2021 05:43

For the last few days, my versa lot has been losing about 10-15 minutes a day. I wake up in the morning and the watch is about 15 minutes slow. Also has trouble syncing... have to disconnect and reconnect to sync.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎05-09-2021 05:46

‎05-09-2021 05:46

Mine suddenly stopped syncing. 

Time appears accurate 

Best Answer
0 Votes

‎05-09-2021 10:18

‎05-09-2021 10:18

My versa 2 hasn't synced for a month now, and in the process of troubleshooting that issue rebooting the watch caused it to lose 1 minute & 1/2 about two weeks ago.

 

So obviously I have no solution to this issue (I'm tempted just to claim on the watch warranty at this point), but you have my sympathies.

Best Answer
0 Votes

‎05-09-2021 10:31

In response to bellagorilla

‎05-09-2021 10:31

No watch should lose that amount of time.

The cause may not be the watch but a fault with the Fitbit App.

Charge and restart the watch and phone and get synced,

Then disable Bluetooth on the phone and see if the time loss goes away after a day disconnected, if not probably best to contact Fitbit Support directly. They may be able to help you if its the watch that needs replacing.

Author | ch, passion for improvement.

Best Answer