Fitbit won’t reboot and heart rate is wildly inaccurate.

[Ojam003]

I am feeling really frustrated with Fitbit. I reached out to customer service and was told there’s nothing they will do about my faulty versa that’s only a few months old. 

The heart rate monitor says I’m at 138 bpm at rest (when I’m usually at 67-70). It’s giving me hundreds of active minutes and doesn’t track sleep properly anymore. It also won’t reboot when I hold down the left and bottom right buttons. It’s basically useless and I regret wasting my money.

[SunsetRunner]

Hi, the only thing you can do now, since customer service told you they can do nothing do for you, is to perfom a Factory Reset.  Click the link and the guide will not only tell you how to do that but also that you have to setup your device all over again to be recognized by your phone. A factory reset means exactly what it says: it brings back your Versa to the "in the box" situation as being still in the factory and thus is a brand new device. 

[Nugget1dog]

I am having the same problem  but miy versa is 8 months old. 

[JuanJoFitbit]

@Ojam003 Welcome to our Fitbit Community! I'm sorry for the late response. Since you mentioned that your case was handling by our Support team, please reply to the last email they sent you and they'll be happy to follow up and provide a solution.

@Nugget1dog Thank you for joining us in this thread and our Fitbit Community! I'm sorry to hear that your Versa not tracking your hear rate accurately either.

If you haven't done so, please restart your Versa as described in this help article. After this, monitor your tracker for the next 24 hours and see if your heart rate is more accurate.

@SunsetRunner Thank you for your help!

See you guys later! 

[Nugget1dog]

I have restarted my versa everyday for the past 5 days. It will not measure sleep yet during the day it has my heart rate at 110-140 almost all day.  Crazy active minutes, 270-400 per day while sitting at my desk. 

[JuanJoFitbit]

@Nugget1dog Thank you for getting back! I apologize for the delayed response.

Since your Versa is still unable to provide accurate data, I'll send your case to our Support team and they'll be happy to follow up and provide a solution. You will receive an email from them soon.

Let me know if you have any doubts!