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Fitbit won't reconnect after reset

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‎08-06-2019 09:43 - edited ‎08-06-2019 09:45

‎08-06-2019 09:43 - edited ‎08-06-2019 09:45

I have done a factory reset on my fitbit versa after I had some troubles with the device, but know I can't reconnect my versa with my phone. Normally it should be the same steps as when I first unpacked my versa. I can go through all the first steps on my phone (bluetooth connection with versa, connection with the internet) , but the text "to start, download the fitbit app" remains on my versa.68321556_373291366905020_4624587928385880064_n.jpg

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‎08-06-2019 13:54

‎08-06-2019 13:54

I have been having the same problem. I did manage once to get it to connect but was unable to install firmware but then had to remove the versa again to reconnect my old charge until a solution is found. 

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‎10-14-2020 13:08

‎10-14-2020 13:08

Was there an answer to this?  Mine is doing this now.

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