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Fitbit won’t sync or re-set up phone

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‎09-02-2019 13:36

‎09-02-2019 13:36

My tracker wouldn’t sync. I tried restarting the app, my phone, my tracker. Tried turning them all off and on. Tried turning Bluetooth on and off. Tried - forget this device and re-setting up and nothing is working. I’ve tried everything but not the set up won’t even recognise my tracker! Not sure what else to do. 

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4 REPLIES 4

‎09-02-2019 19:52

‎09-02-2019 19:52

I just shutoff my Fitbit and it was fine after restarting then it paired and started working again 

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‎09-03-2019 01:42

‎09-03-2019 01:42

Hi @NKay14 What phone are you using? Is it on the Supported Devices List

Try all the suggestions in THIS Help Article on syncimg problems

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Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-03-2019 03:54

In response to NellyG

‎09-03-2019 03:54

Hey! Thanks for the response. Yes supported and phone up to date. Fitbit team got in touch and told me to factory reset however now my watch won’t turn on at all (it’s fully charged).

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‎09-03-2019 05:48

In response to NKay14

‎09-03-2019 05:48

As you are in contact with the Support Team, carry on working with them.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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