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Fitbit won't sync or turn on after one year of having it

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‎10-16-2019 05:25

‎10-16-2019 05:25

When it works, it's great. When you have an issue with it, it's junk and will NO longer work.  I don't recommend the Versa Lite.   Why are they so expensive if they only last one year?

Momma Bear
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2 REPLIES 2

‎10-16-2019 08:53

‎10-16-2019 08:53

@BirchfitT Sorry to hear of your troubles.  My Versa has lasted well over a year.  Many of them do.  

 

I have flagged a moderator to come assist you and open a ticket with Customer Support.  Since the device won't turn on for you, there's nothing we can do from the forums to further assist you.

 

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎10-16-2019 13:57 - last edited on ‎01-15-2025 07:59 by Fitbit Moderator

‎10-16-2019 13:57 - last edited on ‎01-15-2025 07:59 by Fitbit Moderator

@BirchfitT Welcome to the Community. Thanks for the details mentioned.

Sorry to hear that you're experiencing this with your Fitbit Versa Lite. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them. Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

Thanks for flagging it @Heather-S. 

I'll be around if you have any additional question. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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