Fitbit won’t update or stay connected to phone

[MakaylaD]

My mom gave me her Fitbit and I reset it and connected it to my phone but it won’t finish updating and keeps disconnecting. I tried turning both my phone and it off and restarting the update but it’s still at the same stage of processing. 

[LizzyFitbit]

Hi @MakaylaD. Welcome to the Forums.

Thanks for sharing that your mom gave you her Versa Lite and thanks for troubleshooting it on your own. Since this watch previously belonged to your mom, please make sure she removed it from her phone's Bluetooth settings. Once that is done, please give a try to the following steps:

1. Remove the Versa Lite from your phone's Bluetooth and turn off other Bluetooth connections that are nearby. This is just for this process.
2. Force quit the Fitbit app.
   For iOS devices see this article.
   For Android devices see this article.
3. Reboot your phone one more time.
4. Open the Fitbit app, tap on your profile's icon > set up a device.
5. Choose the Versa Lite and follow the onscreen instructions.

If the issue persists, feel free to let me know so I can continue working on this with you.

Keep me posted.

[MaritzaAlva]

I've been having issues with my Versa Lite staying connected to my iphone. I've done all the updates, I've turned off/on the phone and fitbit, I've removed fitbit from phone and reinstalled and I'm still having the same issue. It took me to 2 days to finally reinstalled fitbit to phone app because it couldn't connect and fine. It connects for 2 minutes and then I start having the same issues. I'm frustrated with fitbit and I really don't have time to be going thru this process on a daily basis. I'm not sure what I can do to resolve process. I'm beginning to think that product is defective and to never buy another fitbit product.

[LizzyFitbit]

Hi @MaritzaAlva. Welcome on board. I'm sorry for the delayed response.

Thanks for sharing details about your Versa Lite and the steps tried on your own to get it connected correctly. I understand your position and I'm sorry that you're going through this situation. I've been informed that you already have a case created with our Support team, for this reason I've shared your details so they can look into this matter and further assist you. Please keep an eye on your inbox, you'll get some information about your case.

If you need anything else, don't hesitate to let me know.

[Sabb8776]

I was having the same problem last night. Finally got it to work after about 5 tries when i put the fitbit directly on top of my phone.

[LizzyFitbit]

Hi @Sabb8776. It's great to see you on board and I'm sorry for the delay.

Thanks for letting me know about your Fitbit, as well for the steps tried to get it connected with your phone. It's odd that you had to place it on your phone to get it syncing but I'm glad that everything is working.

In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, feel free to let me know.

See you around!