Fitbit wont register active minutes

[AmyRS98]

for the past 2 months, my fitbit has stopped registering any active minutes and tells me 0 minutes daily. despite a lot of exercise and workouts

i have already tried:

- resyncing 

- restarting my fitbit

- deleting and reinstalling my app

please help !!!

[RicardoFitbit]

Hi @AmyRS98, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, seems odd that your Versa 2 is not tracking active minutes at all. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.