Hello @SJohn123451
This will happen if you don’t first unpair your Fitbit from your Mobile Devices Bluetooth before doing a factory reset. We can set up your Versa 2 as as new device.
Setting up your Versa 2 as a new device will not make you lose any data as your data is held on the Fitbit Servers. You will however lose all data that occurred after your last successful sync.
To set your Versa 2 up again as a new device please follow these steps closely:
- Remove the Versa 2 from the Bluetooth settings. (Tap forget device if on iOS or unpair if on Android) If your Versa 2 is not showing on your Bluetooth at all proceed to step 2
- Turn off other nearby Bluetooth connections.
- Check if the Fitbit App is updated
- Log out of the Fitbit app and reboot your phone.
- Restart your Versa 2: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
- Open the Fitbit app, tap your profile picture > Set Up a Device.
- Select the Versa 2 and follow the onscreen instructions. When asked if you want to replace the Versa 2 say yes.
😃 I hope this provides you with an answer and gets you back up and running. Please come back and let me know how it goes.
