03-30-2019 02:55
03-30-2019 02:55
My fitbit versa wouldnt sync for months. I did a factory reset on the fitbit via settings. Ive just uninstalled the app and reinstalled, charged it up, finally managed to connect the fitbit to the app (3 hours later!) but now its showing the apps page blank, it wont let me download any apps it just says "this app can not be installed on your device". Same for clock faces even fitbit aps.
The fitbit itself wont do anything other than the logo and scrolling through languages telling me to install the app.
I tried to reset via holding all buttens down etc but the X never came back just returned to the logo screen.
Also noticed the green lasers at the back havent been on
Please help, this is so frustrating
Answered! Go to the Best Answer.
03-30-2019 16:41
03-30-2019 16:41
@Jungle_katie Welcome to the forum. From your description of versa screen it seems it is not connected/set up. Please do the following:
03-30-2019 16:41
03-30-2019 16:41
@Jungle_katie Welcome to the forum. From your description of versa screen it seems it is not connected/set up. Please do the following:
03-30-2019 16:47
03-30-2019 16:47
Hi, see this guide how to update your Versa to the latest Firmware Version, cause that will be the case after a Factory Reset and follow the suggestions made in this guide to the letter: https://community.fitbit.com/t5/Versa-Versa-Lite/Hassle-free-guide-to-update-your-Versa-s-firmware/t.... Hope this will help you to get your Versa up and running again!!
03-30-2019 17:38
03-30-2019 17:38
Nothing is working for me. I tried all steps. Tonight while sitting at dinner my versa started LOSING steps. Went down to 90 but if you look at today it shows several thousand...it will not connect to my phone for incoming calls & tells me my phone Bluetooth is off (it's not & versa shows paired). The app wont synch and I am truly.beginning to think I just wasted a lot of money on this watch.
Suggestions on how to make it work would be greatly appreciated!
03-30-2019 17:45
03-30-2019 17:45
OMG, ok its working now. I unpaired and uninstalled everything, reset my phone, reset the fitbit, reinstalled the app then connected it. For the first time it actually installed and now i can see the apps and its working. I didnt have to manually update the firmware thing.
The only thing i did differently than what i did last night to fix was unpair the bluetooth and restart my phone
Thanks for your help!
03-30-2019 17:46
03-30-2019 17:46
Hi, did you, after the Factory Reset, setup your device all over again with your phone, cause that's the result of a Factory Reset. If yes, I would suggest to do this again and try the guidelines in my topic regarding "Updating to the newest Firmware Version", cause that will be installed now after a FR: https://community.fitbit.com/t5/Versa-Versa-Lite/Hassle-free-guide-to-update-your-Versa-s-firmware/t.... Hope this helps, if so, see my signature.
03-30-2019 18:18
03-30-2019 18:18
@Jungle_katie You're welcome. That's usually the trick! 😄
03-30-2019 18:24
03-30-2019 18:24
@VLWALKER What's your phone model and OS? Also, which fitbit mobile app versrion are you running?
03-31-2019 05:41
03-31-2019 05:41
Good morning.
LG Stylo 4, Android and I am not sure about the app recently I upgraded the fitbit app
03-31-2019 20:08
03-31-2019 20:08
@VLWALKER Was it working before the app update?