Fitbit your software engineers stink! they don't understand bluetooth

[jmess]

Moderators please don't respond, I don't need repeats of the same "tips", Fitbit software folks just don't have a clue on how to program correctly for bluetooth syncing.  There are CONSTANT problems w/ multiple devices, my wifes iphone, my Android devices....after multiple attempts I usually get it to start syncing again....sometimes I just have to wait a day etc sometimes a maigcal sequence of events gets it to resync, but I know almost daily 1 of the 2 devices will fail to sync....meanwhile all Fitbit does is point to the same tips or falls back on "compatible" device excuse.  Meanwhile my $14 bluetooth headphones sync to everything perfectly...why because they understand the bluetooth standards. Just look at all the posts on these forums re: syncing, you HAVE a Problem!  It's not all the time, you can fudge to work off and on but your customers can't rely on it, i don't want to spend 30 min a day getting a basic function to work again!! 

PLEASE get some bluetooth expertise in your software groups!  you have a good product but it's being ruined by stupid basic functions things like bluetooth syncing...it makes you look incompetent!

[Odyssey13]

Hi @jmess

You say you don't want a moderator to respond, but they are the ones who would be able to assist you other than what we members might post. The best way to get your complaint across to Fitbit is to open communications with the moderators.

Sorry you're having problems and I won't offer any advice on what you could do. There are many articles on the help section of this site if you wish to read them.

Hope things work out for you and your wife.

[jmess]

yes the post clearly wasn't looking for a reply, it was to express frustration and a fruitless attempt to get their attention.   naturally all topics on the problem have been read, support has been contacted and all repetitive and unhelpful replies to other users w/ same problem have been researched from the moderators....no need for you to waste your time responding ...if you want to better understand the problem before responding feel free to read those same posts you suggest otherwise again no need to waste your time

[Odyssey13]

What I referenced was the help area with the user manual and related articles, not the forum posts. There is a whole area dedicated to each style Fitbit. If you are interested, here is the one for Versa - click 

[jmess]

all the gymnastics users have tried and posted on the forum have actually been the only things that get temporary fixes, official help section for Versa of no help for people experiencing this issue.  I can't imagine someone spending as much time on a problem that leads to a post like mine w/out First reading the help documentation but maybe that's just me

[Darkirishdancer]

So, if your bluetooth is having an issue, it may be the bluetooth in the phone and not the Versa. I had issues when I got the HR Charge and it was because my phone was outdated and the bluetooth technology had improved since the phone came out. I couldn't get my phone/HR Charge to pair and it was frustrating me. I downloaded a free app on my phone that increased the range/signal of my bluetooth and was finally able to pair everything and get the Charge set up.