Fitface clock on Versa 2 paid but failed to fetch

[dle31353]

I paid for a Fitface clock face for my Versa 2. That device died, and I received a new one. The clock face loads, but is now requiring payment...again. When I try to unlock it using my Fitface credentials I get a "failed to fetch" message. In the Fitface website, it shows I've paid for this clockface. Please help! I'm pretty sick of seeing the message to pay on my Versa2!

[BraulioFitbit]

Welcome, @dle31353. It's great to see you around.

Thanks for the details shared. Since this is a third-party clock face, Fitbit doesn't have access to unlock it. I recommend you to contact the developer of this clock face so they can assist you. To do so:

1. On the Fitbit app tap on your profile's picture.
2. Tap on Versa 2 > Clock faces and select "Versa 2" on the top left corner.
3. Tap on your watch's picture > See all details > scroll down and tap on Contact Developer.

See you around.

[dle31353]

Thanks, yeah, I did that. No response

[BraulioFitbit]

Hi, @dle31353.

Thanks for the update. I'm sorry to hear that you didn't get a response. Fitbit doesn't receive any payment from these clock faces since they were developed by third-party developers so it's not possible for our team to unlock your clock face. You can select another clock face while you wait for a response from the developer. I suggest you to try the clock faces developed by Fitbit (they are free) under the section "By Fitbit".

See you around.