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Fitibt versa has stopped recording heart rate

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‎08-05-2019 01:29

‎08-05-2019 01:29

Fitbit versa purchased May 2018, worn ever since.
Some time on Saturday it stopped recording heart rate. No more sleep stats either.
I have searched for fixes online: I have taken it off and put it back on several times. No I don't have tattoos.

I have charged it up, I have rebooted it.
I have even factory reset it this morning.
Still nothing. No lights on at the back.

 

I think it's broken. What are my options?

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‎08-06-2019 01:10 - edited ‎08-06-2019 01:11

In response to AlvaroFitbit

‎08-06-2019 01:10 - edited ‎08-06-2019 01:11

Fitbit are sending a replacement Versa. It is on order now.

Many thanks for your help.

View best answer in original post

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‎08-05-2019 03:00

‎08-05-2019 03:00

Hi, @Anthony_hfj , forgive me for asking, but I assume you have gone into the “settings” section on your Versa (swipe left until you find it) and checked that HR is turned on?

Sense, Charge 5, Inspire 2; iOS and Android

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‎08-05-2019 04:00

In response to Julia_G

‎08-05-2019 04:00

Correct, I have done that, both before and after the factory reset.

Sorry that I failed to mention that.

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‎08-05-2019 04:22 - edited ‎08-05-2019 04:22

‎08-05-2019 04:22 - edited ‎08-05-2019 04:22

What if the sensor is broken, as it seems? 
Is there a warranty? Or, who can repair it?

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‎08-05-2019 04:23

In response to Anthony_hfj

‎08-05-2019 04:23

Hi, @Anthony_hfj , as you have tried all the recommended trouble shooting steps I have flagged your post for Moderator attention and someone should be along soon with the next steps.

Sense, Charge 5, Inspire 2; iOS and Android

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‎08-05-2019 06:27

In response to Julia_G

‎08-05-2019 06:27

@Anthony_hfj, welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Versa not recording heart rate and thank you for troubleshooting this issue and followed @Julia_G instructions. Since the issue persist I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎08-05-2019 06:39

In response to Anthony_hfj

‎08-05-2019 06:39

What if the sensor is broken, as it seems? 

Does anyone repair them?
What is the usual lifespan of a fitbit versa? 

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‎08-05-2019 06:47

In response to Anthony_hfj

‎08-05-2019 06:47

FYI, where I am, the warranty lasts 2 years:

https://www.fitbit.com/legal/returns-and-warranty

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‎08-06-2019 01:10 - edited ‎08-06-2019 01:11

In response to AlvaroFitbit

‎08-06-2019 01:10 - edited ‎08-06-2019 01:11

Fitbit are sending a replacement Versa. It is on order now.

Many thanks for your help.

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0 Votes

‎08-06-2019 02:51

In response to AlvaroFitbit

‎08-06-2019 02:51

I had the exact same issue also on Saturday, stopped recording heart rate and sleep and now charge only lasts 24 hours.  I too got mine in May of 2018 and wear it everyday.  I restarted it and also did a shut down.  What are my options?

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