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Fitstar doubling with fitbit coach

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‎07-06-2019 05:31 - last edited on ‎07-08-2019 15:34 by

‎07-06-2019 05:31 - last edited on ‎07-08-2019 15:34 by

When im doing workouts from my watch(Fitstar) its showing up in my fitbit app but is also doubling and showing up as fitbit coach and i wind up having to delete the coach session to make my calories burned accurate. Im not sure why this is happening.  Someone else having this issue?

 

 

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‎07-08-2019 15:56

‎07-08-2019 15:56

Welcome to the Fitbit Community @ACMLB. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing that the workouts you do from your watch are doubling and showing up as Fitbit coach in the Fitbit app. Thank you for letting me know that you have to delete the Fitbit Coach session to make your calories burned accurate. I recommend syncing your watch and restarting the app and your phone to see if this helps. If the issue persists, I would like to confirm if your Fitbit account is connected with Fitbit Coach, because by doing it your workouts show up automatically in your Fitbit exercise history. For more information, please see this help article: About Fitbit Coach. 

 

Looking forward to your response! 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-08-2019 16:24

In response to LiliyaFitbit

‎07-08-2019 16:24

I have synced my fitbit and restarted the app...and my fitbit coach is connected cause i also do workouts from that as well when i dont like the workouts the watch is giving me at the time, and they log in my app.  Its only when i do fitstar workouts that it doubles. Thank you for responding.

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‎11-10-2019 07:40

In response to ACMLB

‎11-10-2019 07:40

I am wondering if there was a resolution to this problem because I have the same problem. 

 

When I do workouts from my watch, they show doubled (Fitstar and Fitbit coach) with the start times sometimes slightly out of sync. 

 

I have run into a similar question on the forums that said to log in to Fitbit and coach on the web, disconnect both, and then reconnect them in the coach website. 

 

I have done that twice with no results. 

 

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