04-29-2022 19:46
04-29-2022 19:46
In my Versa 2 no letters and numbers are seen in all apps including settings. Restarting several times not solved the problem. Please help.
04-30-2022 06:19
04-30-2022 06:19
Hello @Dasan
I would contact Fitbit Customer Service to address this issue since restarting your Fitbit Versa 2 several times has not resolved the problem. You can find ways to contact them here: https://myhelp.fitbit.com/s/support?language=en_US
On one side note I was wondering if this situation happened after changing your clock face. Are you using a third party clock face? If so try changing it and see if that is the issue.
Let me know how it goes 😃
04-30-2022 12:31
04-30-2022 12:31
Thank you for the response. Clock face was not changed when the problem started. Tried different clock faces. All clock faces are working well. But no fonts visible in all apps. App icons are visible.
04-30-2022 12:50
04-30-2022 12:50
Hello @Dasan
Have you recently had a firmware update for your Versa 2? I dug around a bit and found this post here: https://community.fitbit.com/t5/Other-Versa-Smartwatches/Versa-2-is-not-showing-numbers-or-letters-a... It’s very similar to what your describing.
05-13-2022 22:06
05-13-2022 22:06
Yes, the issue was noticed after a recent firmware update. Contacted customer support. A factory reset and device setup done. The problem is resolved now.
05-14-2022 05:28
05-14-2022 05:28
That’s awesome @Dasan! 😃 I’m happy it’s now resolved! Enjoy your weekend