Front screen came away from watch

[Jendil11]

I was cleaning my stainless steel bracelet on my watch and pressed too hard and the screen has came away from my watch. Is that my versa com put or is there a fix in it? 🙏

[N8teGee]

Hi @Jendil11, welcome to the community.

I would recommend contacting customer support (here) to discuss which warranty options may be available to you. 

[JuanJoFitbit]

@Jendil11 welcome to our Fitbit Community! Since you mentioned that your Versa's screen came off the device. Due to this, let me go ahead and forward your case to our Support team so they can review it and assist you accordingly. You will receive an email from them soon.

Thank you for your help @N8teGee.

I'll be around if any question arises! 

[Jendil11]

Hi Nathan,

customer service got in in contact with me and my versa was still in warranty and a new one is on its way. 😃

[N8teGee]

@Jendil11 Excellent, that's great to hear ☺

Hopefully you will be back up and running in no time! 

[JuanJoFitbit]

@Jendil11 I'm sorry for the late response. However, I'm glad to hear that you were sent a replacement unit as my friend @N8teGee mentioned. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀