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Frozen on logo Versa 3

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‎06-22-2022 05:55 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

‎06-22-2022 05:55 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

A few days ago I noticed my Fitbit had done a software update and changed the Home Screen/ clock face. Now I have found the battery runs down within a day after charging and today when I go to charge my Fitbit I get to the logo and then it dies again. Have tried holding the button for 10 seconds and different charging points but no luck

 

 


Moderator edit: subject updated for clarity

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‎06-22-2022 11:21 - last edited on ‎03-13-2024 10:53 by Fitbit Moderator

‎06-22-2022 11:21 - last edited on ‎03-13-2024 10:53 by Fitbit Moderator

Hi, welcome to the Community forums, @Megerton33. 

I appreciate all the information that you've provided about this inconvenience with your Versa 3 and that you already tried the restart. 

In case there's any problem related to the battery not charging properly, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

In addition, there are some general recommendations that are usually helpful with any type of display issues. Please try these additional steps that have been useful for other users:  

  1. Complete the restart procedure again following the steps listed here. 
  2. Try setting up your watch as a new device in your account. 
  3. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 
Davide | Italian and English Community Moderator, Fitbit


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