09-24-2019 15:40
09-24-2019 15:40
Android 8.0.0 on LG V20
Original Versa, v32.33.1.30 firmware
After 10 months of good working operation none of my incoming GMail messages are generating a notification on the Versa. No config changes were made by this user. All other previously set-up notifications continue to operate as expected: Texts, Calendar Events, and specifically selected Apps. It is suspicious to me that this failure may coincide with a recent firmware upgrade that was pushed to my phone in the last week. The reported firmware version on the device appears to be the most current. I have re-toggled all the settings for email notifications and any other relevant toggle switchs that could be related with no resulting joy.
Looking for any advice on resolving this deficiency.😒
Answered! Go to the Best Answer.
09-28-2019 09:36
09-28-2019 09:36
RESOLVED!
I opened a dialog with Tech Support on Twitter @FitbitSupport, which I highly recommend. The responsiveness of the agent(s) was excellent. After a few exchanges, their recommendation was to uninstall/reinstall the phone app. My final response to taking that action was as follows:
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09-24-2019 20:27
09-24-2019 20:27
hello again @Dave_Demase ! 🙂 Have you tried enabling gmail app in the App Notification section in the Fitbit app? Most people will simply select gmail under Email section, but have you tried this workaround? thx
09-25-2019 08:33 - edited 09-25-2019 08:34
09-25-2019 08:33 - edited 09-25-2019 08:34
Greetings Marmi.....
I have always been set up as the following:
1. This is in the primary "Emails" setup under Notifications
2. This is in "App Notifications" under Notifications
As you can see the entry for Gmail is set as the "Default email app" and is grayed out. I cannot select it here, but is "radio buttoned" in the other setting.
I can't find any other setting to play with related to this. Thoughts?
09-25-2019 08:44
09-25-2019 08:44
I have the same problem - stopped maybe 3 days ago? Mine is set up exactly as yours is. I get all other notifications - texts and calendar. I also stopped getting hangout chats, so I'm wondering if Google changed something.
-Stephanie
09-25-2019 08:54
09-25-2019 08:54
Does Stephanie use Google Calendar for cal events?
I do, but on my mobile I use the Business Calendar app to sync to Google Cal, and I am getting cal notifications on the Versa via the Business Calendar App. In that way direct Google dependency is abstracted and doesn't provide any insight if "Google changed something".
What's your specific situation, Stephanie?
09-25-2019 08:56
09-25-2019 08:56
I do not, I use the Samsung calendar. I imagine that's why I still receive calendar events.
09-25-2019 08:59
09-25-2019 08:59
How do we get this escalated?
It would seem to likely affect a fair number of users in a specific way, and is not an enhancement request but a regressive feature that was working and is now broken.
09-25-2019 09:05
09-25-2019 09:05
Not sure. I've been replying to all the community posts about it as an effort to get them boosted and for fitbit to see this is a big issues.
09-25-2019 15:16
09-25-2019 15:16
@Dave_Demase You did not just call me Marmi lol It's like Mimi 😄 All I need for Christmas... ughhh 😄 Turn off Email notifications (main one) or choose some other email app, then go to App Notifications and select gmail there. I have no clue what's going on with gmail...
09-26-2019 05:45 - edited 09-26-2019 05:48
09-26-2019 05:45 - edited 09-26-2019 05:48
That suggestion makes no diff; Turn off general email notifications and then enable Gmail in the App Specific Notifications.
This appears to be a Change Control deficiency related to the newest firmware upgrade earlier this month. How does this issue get escalated to responsible parties?
09-26-2019 14:58
09-26-2019 14:58
@Dave_Demase makes no difference like in doesn't work or makes no difference like in that's not the answer you wanted? I am afraid that's all that comes to my mind beside restoring the watch to factory defaults. As per escalation, I am afraid the only way is to contact Customer Support.
09-26-2019 18:04
09-26-2019 18:04
....makes no difference as in..... does not solve the issue.
I have opened up a dialog with twitter account @FitbitSupport, and received a initial response, so we'll see where that goes. Seem like that is "contacting Support", and unless you have a better recommendation for pursuing this I'll likely follow that path for now.
Once again, thanks for your interest in helping me straighten out another annoyance I've encountered.
09-28-2019 09:36
09-28-2019 09:36
RESOLVED!
I opened a dialog with Tech Support on Twitter @FitbitSupport, which I highly recommend. The responsiveness of the agent(s) was excellent. After a few exchanges, their recommendation was to uninstall/reinstall the phone app. My final response to taking that action was as follows:
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09-30-2019 07:38
09-30-2019 07:38
That worked! Thanks for taking the time to reach out. I'm not sure why that fixed it but I'm not going to complain. 🙂