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GPS is not connecting-Versa

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‎12-15-2018 07:36 - last edited on ‎10-19-2021 17:08 by Fitbit Moderator

‎12-15-2018 07:36 - last edited on ‎10-19-2021 17:08 by Fitbit Moderator

I just got the versa as an early Christmas present and cannot get the gps to connect for a run. I’ve tried the troubleshooting ideas I’ve seen. Any advice would help, because I hate it already. The surge I had before would always connect. 

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎12-15-2018 11:47

‎12-15-2018 11:47

@Purplelj Phone model and OS?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎12-16-2018 01:42

In response to Marrrmaduke

‎12-16-2018 01:42

iPhone 5 iOS 11 

Seems to connect when I am in the Fitbit app on my phone, but won’t connect otherwise.

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‎12-16-2018 20:57

In response to Purplelj

‎12-16-2018 20:57

@Purplelj Make sure you have Always Connected enabled in your Fitbit mobile app. Also, make sure Background App Refresh for Fitbit app is enabled in your phone Settings along with Location Services. You can try keeping Fitbit mobile app open during your workouts as well and see if display going off kills GPS connection.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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