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GPS is not connecting to my Versa

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‎06-17-2020 16:04 - last edited on ‎06-18-2020 06:44 by Fitbit Moderator

‎06-17-2020 16:04 - last edited on ‎06-18-2020 06:44 by Fitbit Moderator

i’m having issues syncing workouts (bike rides) i’ll set it up on the watch and wait for it to say “connected” before riding and it disconnects and won’t accurately track my ride. i’ve tried dming fitbit, calling them, i’m not getting answers. 

i have iphone 11 pro max with update 13.4.1 and the latest version of fitbit app

 

Moderator Edit: Clarified subject

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‎06-18-2020 06:49 - edited ‎06-11-2024 08:53

‎06-18-2020 06:49 - edited ‎06-11-2024 08:53

Hi there @mic98, welcome to the Community Forums. Thanks for the details provided in your post about the connection between the GPS and your Versa and for letting us know the model of the phone you're using.

Thanks for taking the time to contact our Support Team prior to posting here, I've seen that you were able to speak with them and they already sent you a follow up email so they can continue assisting you. Please don't miss to check your inbox so your issue can be solved soon.

I'll be around if you have any questions present.

Maria | Community Moderator, Fitbit


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