GPS map shows straight lines and not the actual place

[Lauretta101]

My versa 2 has not been tracking my walks and runs probably the past few days - seems to have miles properly but the map is just showing straight lines and not the actual place I walked, up to then had been working great! Only had this a couple of months

Moderator Edit: Clarified subject

[Rich_Laue]

Those straight lines mean that the tracker lost a GPS lock. This could also be because the Versa lost the connection to the phone?

[Lauretta101]

I had the phone with me the whole time and has only just started doing it I did have the problem a while ago but that got sorted also I did swop to a new phone the iPhone XS on that day could that be the problem? And if so how do I Correct it?? 
I’ve tried restarting the versa and checking location services etc 

[Lauretta101]

Ok I seem to have identified the problem but not how to fix it! 
so it keeps the gps connection only if my iPhone doesn’t lock and the Fitbit app is open!!! 
help please as I now have to keep my phone in my hand etc

[Acer7]

Mine has just started doing this too. It was fine on Sunday. What changed?

[PaulinVA]

This just started with me, too.  I think it coincided with the addition of the new functionality in Fitbit Premium.

I notice that at the very beginning of a run or walk, when the Fitbit syncs with the phone GPS,   there is a brief red error message in the upper left where the distance is that says "No GPS signal".  FUnny, because NIke + on my Android phone uses it.

[Rich_Laue]

If your Fitbit app needs to be open, then the app doesn't have permission to run in the background 

I can't help with iOS but on android we do have help. 

[Veloyce]

My Versa Lite started doing this same thing in late September. The last walk map that looks normal is from 9//22.  My phone shows the Fitbit notification that says GPS is running and the Fitbit says it's connected but all walks show straight lines.

[Emmetation]

This answer doesn't help fix the problem.

[Rich_Laue]

Sorry @Emmetation this is a community board for Fitbit users to offer help. 

What is it that you would like us, non Fitbit employed to fix? 

Straight lines in tracks are caused by a loss of a gps lock on one or more satellites. 

At best, if we know the phone type, we might be able to give guidance on what steps to ensure a constant link between the tracker and phone. 

You also have the ability to contact Fitbit support. 

[Emmetation]

Didn't mean to insult you Rich_Laue. Just wanted to point out that the thread is listed as answered but is not solved. It's an important difference in my opinion.

[Emmetation]

 This is what I'm getting.

[Emmetation]

It's like it checks in at each kilometer marker

[Rich_Laue]

That is weird looking but shows a break in the gps signal. 

[Emmetation]

Ok i made sure it has location access at all times. I'll try it again later or tomorrow

[Emmetation · Accepted solution]

 Soft reset of the device re-established the GPS connection 🙂

[Vanika33]

Hi, I am having the issue with my Charge 5 - what do you mean by "soft reset of the device"?

[Emmetation]

Soft Reset means forcing it to turn off and back on. As opposed to hard
reset which is a factory reset, resetting the whole device, erasing
everything.
Here are the instructions:
https://help.fitbit.com/articles/en_US/Help_article/1186.htm#:~:text=Press%20and%20hold%20the%20butt...
.