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GPS not connecting during runs

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‎09-16-2018 21:46

‎09-16-2018 21:46

When I am in run mode, the GPS mostly shows "connecting" and the run data is inaccurate. 

I bought versa for running and without connectivity, I am unable to get data for running. Please help me with a solution to fix GPS connectivity issue.

 

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‎09-17-2018 06:12 - last edited on ‎09-10-2025 15:30 by Fitbit Moderator

‎09-17-2018 06:12 - last edited on ‎09-10-2025 15:30 by Fitbit Moderator

It's great to see you around @czar_CG.

If you are having issues with the GPS connected feature, I recommend taking a look at the help article Why isn't GPS working on my Fitbit device? and follow the instructions provide there. Also, check if your phone is a compatible mobile device.

Let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-27-2018 16:58

In response to AlejandraFitbit

‎09-27-2018 16:58

This did not work. 

 

Is there any guidance on having a screen protector on Versa or not, I am just wondering if the GPS signal might be getting interrupted with a screen protector? 

I am guessing that it does not matter as so many devices these days have a screen protector, but was curious to learn if you had any guidance for or against it. 

 

 

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