help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

GPS not connecting to my Versa 2

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-15-2020 00:24 - last edited on ‎11-16-2020 08:27 by Fitbit Moderator

‎11-15-2020 00:24 - last edited on ‎11-16-2020 08:27 by Fitbit Moderator

My phone says connected gps running how do I stop this its draining my battery. Versa 3 version 3.32. Help

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-16-2020 08:30 - edited ‎11-08-2023 15:11

In response to LZeeW

‎11-16-2020 08:30 - edited ‎11-08-2023 15:11

Hi there @Esymond, welcome to the Community Forums. I'm sorry to hear you're having issues with the GPS on your Versa 2, I understand where your concern is coming from. I'll be glad to help you. 

As @LZeeW has pointed out, It seems that you have a Versa 2 instead of a Versa 3. With that being said, I'd recommend taking a look at this help article for troubleshooting steps: Why isn't GPS working on my Fitbit device? 

I've moved your post to Other Versa Smartwatches for organization purposes. 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎11-15-2020 04:23

‎11-15-2020 04:23

Hello @Esymond and welcome to the Help forums.  This is a very interesting problem, since the Versa 3 doesn't have connected GPS.  My advice is the trial and error steps that I would take if faced with this problem.  I have no guarantees.

  • Check your list of Bluetooth devices on your phone.  I see that you aren't a new user, so make sure you remove older, unused Fitbits from your list.
  • My other basic troubleshoot is to sync your Versa 3 so you don't lose any data.  Then delete the app, restart your phone, then re-download the app.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎11-16-2020 08:30 - edited ‎11-08-2023 15:11

In response to LZeeW

‎11-16-2020 08:30 - edited ‎11-08-2023 15:11

Hi there @Esymond, welcome to the Community Forums. I'm sorry to hear you're having issues with the GPS on your Versa 2, I understand where your concern is coming from. I'll be glad to help you. 

As @LZeeW has pointed out, It seems that you have a Versa 2 instead of a Versa 3. With that being said, I'd recommend taking a look at this help article for troubleshooting steps: Why isn't GPS working on my Fitbit device? 

I've moved your post to Other Versa Smartwatches for organization purposes. 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes