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GPS not tracking bike mileage

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‎06-26-2019 14:58 - edited ‎06-26-2019 14:59

‎06-26-2019 14:58 - edited ‎06-26-2019 14:59

This is my second Versa. When I try to track my bike ride (using GPS) it does not (ever) track the mileage at all even though the correct route appears on the map. I am waiting for it to connect.Example...My husband's Versa said we road 4.85 miles one way yesterday. My Versa tracked the correct route on the map, but said I only road .25 miles one way. This new Versa has never tracked my bike rides.

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‎06-27-2019 17:45

‎06-27-2019 17:45

Welcome to the Fitbit Community @Lisaramsey. Sorry for the delayed response.

 

I regret to hear that your Fitbit Versa is not tracking your distance correctly. Thank you for the information provided. Please make sure that your phone is part of the list of supported devices. There are different factors that can affect GPS connection. I would recommend visiting this article.

 

If you haven't done it, you can perform a restart to your watch by following these steps.

 

If you have any question, please don't hesitate to contact us back at any time.

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