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GPS won't connect?

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‎05-04-2018 09:30

‎05-04-2018 09:30

Is there a particular sequence to get the exercise apps to connect to the phone GPS? Phone GPS and Bluetooth is on, I go into Walking Exercise on my Versa and it never stops 'Connecting...' - it can't find the GPS. I also tried loading the fitbit app on the phone but that didn't help. This is my 2nd Versa (returned the first with problems connecting, etc.). I had this one connect OK to the GPS for a walk yesterday but now I can't make this happen (also restarted the phone and the watch). As of today I am on the new firmware - 32.32.10.15, android app is 2.71. Did this get broken or am I missing a step?

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49 REPLIES 49

‎07-26-2018 07:03

In response to kcronin

‎07-26-2018 07:03

@kcronin wrote:

I'm actually feeling kinda guilty. My Connected GPS works great every time now.  Didn't work reliably in the beginning but since the original firmware update it's worked perfectly. I've used it all over the USA. I've been in wooded area and open space. I've been in areas with no cellular coverage. At those times I had to wait to sync my exercise until I had coverage. I have no breaks in the map, my distance is accurate and my other tracked components seem bang on. I'm on a Samsung S7 running Android 8.0 and I use Verizon. 

@kcroninAre you on firmware - 32.32.10.15? That version is when mine stopped connecting to the GPS. There was a point that some were getting firmware - 32.32.10.20 - but it appears that version was never widely distributed.

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‎07-26-2018 07:46

In response to StarkRaven

‎07-26-2018 07:46

@StarkRaven .Yes, I'm on 32.32.10.15.  I always close all other apps but leave the Fitbit app open as well as what I'm listening to from my phone. I do a sync just before starting the exercise to ensure bt connection is fresh.  Using BT headphones too. Works consistently even with pauses mid exercise. I wonder if it helps that I use a common cell phone that isn't especially new. Sorry for all those for whom it fails repeatedly. 

Kathy | USA
Versa SE, Charge 2, Samsung Galaxy S10+
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‎07-26-2018 09:22

In response to kcronin

‎07-26-2018 09:22

@kcronin

Wow. When did you take delivery of your Versa SE?

 

Fitbit Vera SE
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‎07-26-2018 10:35

In response to nswint

‎07-26-2018 10:35

@nswint. I purchased it at Best Buy on release day in April. I'm in NY. I've never worn it in the shower or swimming. I did drop it once on a tile floor. It has a ding in the case but the glass screen was fine. I have a bumper/screen protector on it now. 

Kathy | USA
Versa SE, Charge 2, Samsung Galaxy S10+
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‎07-31-2018 02:44

‎07-31-2018 02:44

I may have found a solution for iOs users with exactly the same issue : connected twice and the second time it couldn't connect during exercise ...

So, my solution :

In Settings / Fitbit, I have turnded  everything off and on again, even location. I have tryed this only once with success, will see if it works always.

But if it is a solution, Fitbit iOs app must be the culprit...

 

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‎08-08-2018 14:21

In response to Aaroniusa

‎08-08-2018 14:21

I had the watch for less than a week and what you are saying makes the most sense. Bring it back time.

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‎08-10-2018 15:13

In response to ctfullen

‎08-10-2018 15:13

Is this on Android or iOS? I can only toggle on or off - I can't find any other options for location permissions.

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‎08-12-2018 01:08

In response to jett01000010

‎08-12-2018 01:08

Will fitbit accept a return for these devices as a result of these issue. There are loads of threads on the matter but they don't seem to comment on them ever. 

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‎08-12-2018 16:24

In response to kcronin

‎08-12-2018 16:24

The evidence suggest that in order to get your Versa to connect to your phone and track your location is to drop it on a tile floor so that it results in a dent in the case.  Smiley Wink

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‎08-13-2018 18:15 - edited ‎08-13-2018 18:15

In response to jett01000010

‎08-13-2018 18:15 - edited ‎08-13-2018 18:15

Today my Versa connected to my GPS for the first time ever! I did make sure the Fitbit App was open on my Samsung mobile. I discovered the Fitbit App does not recognise the GPS on my Ulefone Armor 2 mobile :-(.

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‎08-30-2018 11:18

In response to Aaroniusa

‎08-30-2018 11:18

Fitbit is all sales and nothing else. The versa is a piece of crap. Nothing connects properly, and b t w moderators, in the rest of the world it’s day month year 

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‎08-30-2018 11:19

In response to APlumb

‎08-30-2018 11:19

They are charlatans 

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‎08-30-2018 16:32

‎08-30-2018 16:32

Connected GPS sits in "Connecting..." forever on my new Versa.

Haven't had success in recording a single run!

Sometimes it would say "Connecting..." for a minute or so, then it will buzz to indicate that it had finally connected, I will click the green "Play" button to start recording and it drops back to "Connecting..." dance immediately.


Android 8.1.0

FitBit App 2.77

Versa firmware 32.32.10.15 (somebody says 32.32.10.20 is available? HOW? WHERE?)

 

My fitbit app has all the permissions it ever asked for, my bluetooth is surely on, as well as mobile network and wifi...

And most important: my Charge 2 works perfectly with the same setup!

The only reason I bought Versa (yesterday) is my HR sensor is dead in my Charge 2. Will have to run without HR data for now, I guess.

 

Same phone, same app works seamlessly and perfectly on my Charge 2.

I mean I just hold a button on my Charge 2, after 5-10 seconds it shows the GPS is connected and records my run flawlessly after that! I do listen music via bluetooth on my runs and never-ever had any issues with that and my Charge 2. But Versa is a different story, it seems.

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‎08-30-2018 16:35 - edited ‎08-30-2018 16:36

‎08-30-2018 16:35 - edited ‎08-30-2018 16:36

Looks like original poster @StarkRaven posted this topic way back in May.

At that time his version of Versa firmware was exactly same as mine now in August.

No updates to firmware since May? Seriously?

 

I have seen mentions of a version 32.32.10.20 somewhere in these forums.
Can anyone tell me if I am missing any upgrades?

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‎08-30-2018 18:13

In response to APlumb

‎08-30-2018 18:13

J'ai le même problème que toi avec ma VERSA. Apres 1 mois ou elle fonctionnait très bien, elle sest mise à avoir plein de problèmes.  Elle ne se connecte pas au GPS donc ne permet pas de suivre mes courses correctement, enregiste des données erronées...

J'ai eu plusieurs échanges avec fitbit, pour vérifier mes paramètres (toujours connecter, synchronisation continue..) et ils ont fini par me dire que ma montre n'est pas compatible avec mon téléphone intelligent (pixel 2) et me suggère de changer mon tetéléphone cellulaire!!! Je suis frustrée du service à la clientèle. 

 

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‎08-30-2018 18:30 - edited ‎08-30-2018 18:31

In response to Mclandry

‎08-30-2018 18:30 - edited ‎08-30-2018 18:31

My solution has been to roll back to version 2.74.2.  It's the only recent app version that has a solid Connected GPS for me. Now that I've figured out how to go back and forth with versions it's fairly easy to test. Not allowed to post how to roll back here but there are instructions all over. I have a Samsung Galaxy S7 running Android 8.0 and a Versa with firmware 32.32.10.15. 

Kathy | USA
Versa SE, Charge 2, Samsung Galaxy S10+
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‎08-30-2018 19:45

In response to kcronin

‎08-30-2018 19:45

@kcronin wrote:

My solution has been to roll back to version 2.74.2.  It's the only recent app version that has a solid Connected GPS for me.

Heeeeeey! Thanks for that suggestion!

That's the only thing I have not tried yet. AFAIK mid of July was also plagued by that ugly "showing zero steps upon sync" bug. Probably fitbit had some major refactoring at around that time or some long-running branch merged in..... huh.

Will totally try downgrading the app and report my results this weekend.

 

If it will happen to fix the issue, I will blame fitbit for not releasing a rollback ))))

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‎08-31-2018 06:22

In response to ironcream

‎08-31-2018 06:22

@ironcream  Just want to mention that, if I remember correctly, version 2.74 was the version that ate up data.  For people on limited data plans this was a serious issue.  Version 2.74.1 was released to solve this but there were still issues so 2.74.2 was released.  My suggestion if you decide to use 2.74.2 is to watch your data carefully.  Clearly this version still has the bug in it with a patch to sort it out thus the .2 extension. 

 

Initially I was doing well with 2.75 but then it became unstable for GPS connection.  2.76 had the problems of 0 steps and 0 calories as well as the loss of the live heartbeat.  Also, Connected GPS was bad.  When I upped to 2.77, again, initially the Connected GPS was good and then each day it became progressively worse.

 

As stated before, I'm currently at 2.74.2 with a Samsung Galaxy S7 running Android 8.0 and a Versa with firmware 32.32.10.15.  I'm in NY on Verizon although I don't know if that makes any difference.

 

Good luck with your efforts.

Kathy | USA
Versa SE, Charge 2, Samsung Galaxy S10+
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‎09-04-2018 22:03

‎09-04-2018 22:03

Hi

 

I have exactly the same problem. The connected gps functionality isn't working at all. I have contacted the fitbit support about this issue and they said that my phone isn't on their supported device list. Thats it. 

Kind of a weird perspective since this is only bad programming...

 

Anyways, i'm going to sell my versa and try  another company. Without the connected gps functionality the versa is useless to me.

Cheers!

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‎09-23-2018 23:44

‎09-23-2018 23:44

I see this thread is a bit dated, but I stumbled on it while researching the same problem. New Fitbit Versa, but having issues connecting to GPS to map my exercise. 
This could be just coincidence but I found today that if I opened my Fitbit app on the phone (iPhone 6+) after initiating my exercise session on my Versa (before actually starting it, but opening up the exercise routine to see the "Connecting..." message), then the watch connected immediately. I then started recording the routine. When I got home and reviewed the session,  the map of my path was there.

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