Galaxy earbuds are not working on my Versa

[Krisxd]

Hi, im really confused so can somebody can help me with this? So when i play music on my smartwatch with my galaxy buds i cant hear anything, but when i connect amnanother bluetooth headphones i can hear from them so whats the problem with the galaxy buds and the smartwatch even tho they're connected.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Krisxd, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

I'd like to follow up and help you with your Fitbit Versa since the music can't be heard when you use your Galaxy earbuds. I would like to know if your Galaxy earbuds are Bluetooth or if they're the regular ones that you plug in your phone.

In the meantime, restart your Versa as described in this help article. After this, connect your Galaxy earbuds again and see if your music can be heard.

Keep me posted on the outcome.