Generic copy & paste email reply ref: bike rides incorrect mileage recorded.

[GrubbyDuck]

I'm riding out 30 to 35 miles but my dashboard is only showing 0.58 miles! So I emailed support. 

Is this a generic copy & paste response?!  I did not write this!

Hi (),

Thanks for bringing this to out attention. We'll be here to help you about your FitBit () that has data discrepancy.

We aplogize for the inconvenience. Upon checking our system. we've confirmed your device was last synced () minutes ago with ()% battery level.

With regard your concern, please be advised that we have not receive any updates regarding this matter. We still working and investigating this with the proper resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Let us know if you have other questions.

Sincerely,

Arvin John D and the FitBit team.

[WendyB]

Yes it looks like a scanned response.

But as far as biking goes its not step based so it will not be recording the ride correctly. Some people put it in their pocket or strap it around their ankle to get more steps. But again it is not step based and will never be accurate.