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Getting “Connect to the internet to view historical data” message on Dashboard.

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‎05-16-2018 05:17 - last edited on ‎05-21-2018 08:54 by Moderator Alum

‎05-16-2018 05:17 - last edited on ‎05-21-2018 08:54 by Moderator Alum

I have the Versa and iphone 7plus. Since the update 32.32.10.15 I receive a messag3 on the Fitbit dashboard that says in red print “Connect to the internet to view historical data”. Why?  Also the Fitbit app will not sync?

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎05-21-2018 08:56

‎05-21-2018 08:56

Hello @BuddysMom2, I hope you're doing well, it's nice to see you around. Smiley Happy

 

Thanks for bringing this to my attention. At this moment I would like to suggest you to turn off the WiFi on your phone for 15 seconds, then turn it back on. After that force-quit the app by double tapping the home button on your phone and swipe up the app. Then, open the Fitbit app and swipe down on the screen to force a sync. 

 

I hope this can be helpful, give it a try and let me know if you're still getting the same message. I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer

‎05-23-2018 09:14

In response to MarcoGFitbit

‎05-23-2018 09:14

Thank you Marco G., it is working again. Thank you for your response.

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‎06-20-2019 09:40

In response to MarcoGFitbit

‎06-20-2019 09:40

I regularly have the same issue. Hard-closing the app usually fixes it but it happens regularly - sometime several times a day, sometime not for a week. It’s not that big an inconvenience but seems like a bug that would be straight forward to fix?

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