Getting an "Unlock with your phone" message

[Jenny256]

Hey guys, my Versa time was out of sync so I tried to re-connect it with my android phone but it just wouldn't so I tried a few alternate options. I disconnected my watch from my fit bit app and then the watch tells me to unlock with your phone if I want to access it, which it cant because I have to re-connect it which i also can't. Yes I have tried factory re-setting it with the buttons even though instructions tell you to put it on charge. I really don't want to waste $300, so I'm begging for help. Thanks Jen

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Jenny256 welcome to our Fitbit Community! Regarding the "Unlock with your phone" issue that your Versa is experiencing, I'd like you to try the steps that shared my friend Ricardo in this post in order to unlock your Versa.

Keep me posted on the outcome! 

[Jenny256]

Sorry this would have helped but it tells me to setup device, so
unfortunately I can't do it this way.

[feimerm]

I just cannot unlock my versa ,no matter what I do ,it is like being on a merry go round.

[Rich_Laue]

@Jenny256. you will need to follow the instructions @LiliyaFitbit posted here. 

@feimerm is your tracker still connected to your Fitbit account? It is very easy to unlock if it is still connected by following the instructions in this post. 

If not please refer to lilliya's post that i linked to. 

If all fails, you will need to reach out to support 

[JuanJoFitbit]

@Jenny256 thank you for getting back and welcome aboard to the forums @feimerm. I'm sorry for the late response. However, I would like to follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps that shared my friend @Rich_Laue.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your replies! 😀