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Getting asked to activate FPP but I got it with Versa 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-18-2022 14:02 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

‎08-18-2022 14:02 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

I purchased the 2 year protection plan when I bought my versa 3, and now I'm getting notifications constantly that I need to buy the protection plan. Is there an activation code I missed?

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-20-2022 07:47

‎08-20-2022 07:47

My thought @LizLacey is that the extended warranty plan is connected with the watch, and the app doesn't look for this info. 

In anycase, in a week, this request will disappear 

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‎08-20-2022 17:56 - last edited on ‎09-19-2024 04:55 by Fitbit Moderator

In response to Rich_Laue

‎08-20-2022 17:56 - last edited on ‎09-19-2024 04:55 by Fitbit Moderator

Hi there, @LizLacey. @Rich_Laue Thanks for stopping by to help our member.

@LizLacey Thanks for bringing this to our attention. I also find this odd as that notification will only appear when the Fitbit Protection Plan hasn't been purchased. Given this situation, my best advice is to get in touch with our Support team. They have specialized tools to verify if everything is correct with your account, and I'm sure they'll provide you with further assistance. They're available via chat and phone, just click here to get connected with them.

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‎08-20-2022 18:54

In response to LizzyFitbit

‎08-20-2022 18:54

I tried reaching out, but it kept redirecting me here.

Get Outlook for Android<>
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‎08-22-2022 11:46 - last edited on ‎09-19-2024 04:54 by Fitbit Moderator

In response to LizLacey

‎08-22-2022 11:46 - last edited on ‎09-19-2024 04:54 by Fitbit Moderator

@LizLacey It's good to see you here.

Thanks for your efforts while contacting our Support team. While the page should prompt other options aside from the Community Forums, take in mind the options to get in touch with them via phone or chat will depend on the availability hours of operation. Please try one more time using the link shared above and keep an open communication with them.

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