Getting "Trouble connecting to fitbit.com" when trying to setup versa.

[Rubenjgarcia]

Currently trying to set up a versa using windows 10 but I keep getting the error, anyone able to solve this issue?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Rubenjgarcia, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, are you using a desktop or a laptop to set up your Versa? At what point of the setup process are you getting this error message? Would it be possible for you to reply to us with a screenshot of the error message, this will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Rubenjgarcia]

I'm using my laptop currently and the message pops up when I'm trying to setup after I enter the 4 digit code

[proot370]

I am having exact same problem, cannot connect to fitbit.com after entering 4 digit code

[MarcoGFitbit]

Hello @proot370 thanks for joining the Fitbit Community, have a warm welcome. 

I appreciate you have taken the time to report this situation. Tell me, which device are you trying to set up? Are you using the Windows 10 app in your computer? Have you tried setting up with a mobile device? If you have and you're still getting this error message, please reply to us with a screenshot of it so we can check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Miranda1974]

I have error on my versa watch. Plus my watch screen changed and I cant get it back. Can't find app on computer.UGH

[proot370]

Hi, I have a Versa that I bought used a couple months ago. It had been connected to my phone with no problem. I tried to connect to Windows 10 laptop so I could load music as I had done before. It kept saying it couldn't connect to fitbit.com, so I restored to factory settings. It still wouldn't connect, then said it was locked. 

Sent from Yahoo Mail on Android

[MarcoGFitbit]

Hello @Miranda1974 thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @proot370 thanks for taking the time to reply. 

@Miranda1974 could you please let us know the error you're getting? A picture will be very helpful for us to check this further. 

@proot370 I have sent you a private message requesting some information from you so we can check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[MarcoGFitbit]

Hello @proot370 I hope you're doing well, thanks for getting back to me via private message. 

At this moment, I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

[Jammer17]

Very same problem. Windows 10 App -- finds Versa during setup and then says "cannot find Fitbit.com". Very frustrating.