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Ghost steps will sleeping and charging

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‎07-16-2018 04:20

‎07-16-2018 04:20

My versa won't record my sleep and recording that I'm walking 10-12k step while I'm asleep. I'll go to sleep with 200 steps and wake up with 10-12k. Same goes for when I'm charging it. I've reset my versa 3 times already and the problem still persist.

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‎07-16-2018 06:02

‎07-16-2018 06:02

Ok something is not right there. Id suggest you try a Factory Reset (settings app on the Versa and scroll down to About) then set it up again and see how it performs. If no better you will need to contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-18-2018 06:36

‎07-18-2018 06:36

Hey @D_wills94, welcome to the Community and @NellyG thanks for stopping by.

 

I would like to know if there was a fan or anything that may have been buzzing or vibrating on the same surface that Versa was placed on? If so, I recommend trying placing watch on a different surface without any vibrations and see if the issue persists.

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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