12-26-2018
05:26
- last edited on
11-14-2021
18:33
by
EdsonFitbit
12-26-2018
05:26
- last edited on
11-14-2021
18:33
by
EdsonFitbit
My glass face on my versa has cracked does anyone know how to get it replaced? Please!
Moderator edit: added label
Moderator edit: updated subject for clarity
12-26-2018 06:30
12-26-2018 06:30
Hi, unfortunately for you Fitbit does not repair broken glasses and I'm not aware of any third party company that repairs it. How did it crack? Spontaneously or by accidental fall? In the first case you could try, if still under warranty, to contact Customer Support (https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs) and see whether they are prepared to replace it, but it will difficult to prove. In the second case, I'm afraid the only option is buying a new one. Good luck.
12-26-2018 15:35
12-26-2018 15:35