Good lord here we go again with connection issues

[Chuck4084]

Just updated to 32.33.1.30 and now the connection issues are back.  My Versa won't connect to my phone.  Seems they go one step forward and two steps back.  I swear they use 12 year olds for programmers.

[Marrrmaduke]

@Chuck4084 Phone model and OS? Please try this for now:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair in phone bluetooth settings
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions and sync.

[nanoymaster]

same here.
doesn't matter how may un-pairs and reboots of both versa, laptop, pc or phone.
disconnect, reconnect, forget re-add etc.
**ahem** fitbit!
seems like this update royaly broke bluetooth on the versa, wont even connect to headphones!
also did a full wipe and re-updated. no dice!

[Chuck4084]

Oneplus 6, Android 9

I was able to get it connecting again, but had to completely disassociate it from my phone and reset the Versa.  Are we to expect to have to do this every time we get an update?  If so how about publishing this information to users BEFORE proceeding with the update, just in case your customers may not have an hour or so to play with their Versa after an update.  Better yet, improve the update process so users don't have to do this manually.

[Marrrmaduke]

@Chuck4084 hmmm I have just updated. We shall see how it goes. I'm on OP3T. Usually unpairing/re-pairing + reboot is sufficient. Will report back.

[AWatkins]

Having sames issues since the update. Frustrating!

[Marrrmaduke]

@AWatkins I downgraded to 2.74.2 fitbit mobile app because the connection was not stable for me and also my charge 3 stopped syncing at all...