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Got an arrow in a circle on Versa 3

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‎02-01-2024 09:27 - last edited on ‎02-02-2024 13:57 by Fitbit Moderator

‎02-01-2024 09:27 - last edited on ‎02-02-2024 13:57 by Fitbit Moderator

Updated my watch last night got an arrow in a circle then the Fitbit logo cannot do anything now as logo stuck on screen 

 

Moderator edit: clarified subject.

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‎02-02-2024 13:56

‎02-02-2024 13:56

Welcome to the forums @Derekgolf 

Thank you for sharing the difficulty experienced with your Versa 3. Sorry to know the inconvenience. 

While I was checking up your information, I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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‎02-03-2024 09:49

In response to ManuFitbit

‎02-03-2024 09:49

They did reply but just sent me a link to buy a new watch. The trouble started when I was asked to update my watch. It updated. With a tick in a circle. Then the fit bit logo come on the screen which I could not turn off so watch is now useless. I wish I had not updated. I note that other people have had this problem.
Sent from my iPhone
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