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Got mailed a band instead of a replacement Versa.

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‎07-20-2018 18:53 - last edited on ‎07-23-2018 08:45 by Moderator Alum

‎07-20-2018 18:53 - last edited on ‎07-23-2018 08:45 by Moderator Alum

What a disappointment the Fitbit “customer service “ has been. 

Like many, my versa battery stopped holding a charge, and 7 weeks after I bought it, it died completely. 

Fitbit offered me a replacement if I mailed back the original. I did so, and then waited FOUR WEEKS for the replacement. The “replacement” arrived today: 2 small envelopes. 1 with a plastic band for a Charge2, and the other envelope is empty. 

I have had it. I want my money back and to buy another brand. Has anyone had any luck with this?

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎07-20-2018 20:06

‎07-20-2018 20:06

Hello @Brookemom

There must be some kind of misunderstanding. There must be some kind of mistake. 

I'm  sure if you contact them, they will sort it out in your favor. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎07-23-2018 08:50

In response to ACG

‎07-23-2018 08:50

Hello @Brookemom, I hope you're doing well, it's nice to see you around. It's also nice to see you @ACG, thanks for your insight about this situation. Smiley Happy

 

@Brookemom, thanks for bringing this to my attention, I sincerely apologize for the inconveniences you've experienced due to this situation. I have checked with our team and they are currently working with you about this misunderstanding. Please keep working with them as I'm sure they will be able to provide you a satisfactory resolution. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎07-23-2018 11:05

In response to MarcoGFitbit

‎07-23-2018 11:05

Yes they are currently working with me to get me a replacement, thank you.

However it still hasn't even shipped, much less arrived.

When and if I receive a replacement I will absolutely update this post to
reflect that. Thanks for checking in.
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