Green lights not blinking on my Versa

[YusMJ]

Hi.. my versa green light is not blinking/on. If i put them on charger, its on but when removed the screen is black no green light at the back. Already reset and force start . Does bot help. Versa can sync with app on the phone but screen is black. Pls help thanks 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @YusMJ.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[YusMJ]

Hi.. i am still sad because they said its not repairable. I love my versa very much and it it so disappointing. So there is no other way to fix it?


Sent from Yahoo Mail for iPhone

[EdsonFitbit]

Thanks for your response, @YusMJ.

If after following the troubleshooting steps provided by Customer Support you continue having difficulties with your Fitbit Versa please let them know in order to get further assistance. You can chat with them online or give them a call. Please click here to get connected.

Have a nice day.