Green screen on Versa 2

[evel-lin]

Over the past week I've had a few instances where my versa 2 has a green, slightly flickering screen. It has resolved itself within around 10-20 minutes. Today it has had a green screen for around 7 hours but was working fine earlier. If I hold down the button to restart it then it vibrates but nothing changes. I obviously can't do a factory reset on the device because I can't use the screen.

It's on firmware version 35.70.7.21 I've had no notification for updating the firmware. I am using the latest version of the app on my samsung s7 phone.

Any suggestions to fix would be appreciated. I bought it off amazon when it first came out and up to now I've been happy with it.

Moderator edit: updated subject for clarity

[Nique1414]

I’m on my third Versa 2 in two years.  I had the first one a year and it went green.  I thought it was something I did, so I purchased a new one.  6 months later, it went green.  I contacted Fitbit and they replaced it.  It has been maybe 5months and this one is green.  Contacted Fitbit and they opened up a case for me.  I’m done!  I REFUSE to waste any more $$$ or time with Fitbit!!

[AEM1]

Exactly. Waste of money. Also, if you don't rotate the clock face, it burns
the image into the screen.

[JoleenW]

No I did not unfortunately... I bought it some someone who switched to apple watch so I had no warranty:-(

Sent from my U.S.Cellular© Smartphone
Get Outlook for Android

[SJ76]

That’s terrible , I’ve had a few Fitbit’s myself and this is the first time it’s happened to me and I must say the Fitbit support has been shocking to say the least they want me to send back to them and they will try and fix will be 3 + weeks !! This is after  over a week of contact, plus I can’t be without watch for 3 weeks +.
After reading everyone’s comments and Google reviews I won’t be upgrading to the sense will go a different route now whilst I await the outcome of this, which is unfortunate as prior to this I’ve always rated Fitbit , thanks for your reply 

[Nique1414]

Fitbit did email me.  They are sending me a replacement.  This is FitBit Versa 2 number 4.  I’ll wear it, but if it goes “green screen”, I’m going to switch to Apple.

[ttomasik]

Update:

I let the battery total drain and left off charge for over a day. Got my screen back but functionality is still screwed up. Won’t let me go to screen with workouts and doesn’t record steps. Like I said- I will not buy another. Apple Watch is now going to replace it bc my daughter hasn’t had any issues with her Apple Watch

[Ptooke]

Hello I have the same issue with mine. If you don’t mind could you disguise me as to what to do, how did you resolve this issue? 
thanks 

ptooke

[Ptooke]

Hello 

I have the same issue with my versa 2 (green screen/flickering. Will you advise please?

thanks

ptooke

[JoleenW]

I had to buy a new one

Sent from my U.S.Cellular© Smartphone
Get Outlook for Android<>

[AEM1]

Nothing can be done to reboot the watch

 I had two watches go to green screen.  One was still under warranty and was replaced.. I'll not buy another fitbit watch 

[Nique1414]

I contacted Fitbit and told them that I was finished with the Versa and I was going with Apple.  They sent me another replacement anyway.  A month later my spouse bought me a Sense, so the Versa is sitting in some drawer.

[SJ76]

I contacted Fitbit and they asked me to send back to them and they replaced .
I have since brought an Apple Watch as I’ve had too many issues with Fitbit’s not lasting now, so far no issues other Apple Watch

Sent from my iPhone

[Ptooke]

How do I contact Fitbit?
Thanks

[Khadija.]

I bought mine used as well. It stopped working in 2 weeks. No warranty. 

[Khadija.]

I bought my Versa 2 on EBay auction. It worked for two weeks then quit because of a green screen. My money got blown on it. How can I fix it?

[AEM1]

I've had 2 fitbit versa with the green screen.  There's no way to fix it.  Both were under warranty and were replaced.  I would not recommend buying another fitbit watch.  

[Khadija.]

Thank you. Sent it back to who I bought it from. Money is refunded. Won’t get another Fitbit.

Get Outlook for iOS<>

[michellesings]

Same here. I let it sit in the box a few times.  I thought I'd give it another go. In my case, I can see something on the green screen at times, it's faint but I see the logo and how much it's charged up. It appears to continue with a scrolling green screen. Then it looks like it's dead. Then I tap the front a few times and it kind of comes back on for a bit and then looks dead again. I am so bummed.