help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Green vertical lines on screen turned black

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-08-2019 02:40

‎04-08-2019 02:40

I received my Versa in June 2018, I use it regularly and never had an issue until 3 days ago when I woke up and the screen had green vertical lines. I followed some pointers I found on the Fitbit community and I restarted it a few times but now the screen is just black. It seems like it’s still working since data is still synced to my phone. I’m very sad to be going through this as I love my Versa, it’s a part of me. Any other suggestions on fixing this issue?

Best Answer
Labels:
2 REPLIES 2

‎04-08-2019 04:57

‎04-08-2019 04:57

Hi, contact Customer Support about your screen problem. 

Best Answer
0 Votes

‎04-08-2019 06:51

‎04-08-2019 06:51

I have this problem too. I called customer support and we restarted it several times and it seemed to work, bit less than 12 hours later the screen was black again. Pretty sure the next step is a factory reset.

Best Answer
0 Votes