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Guaranteed by 24th of December .....

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‎12-24-2019 20:15 - edited ‎12-26-2019 08:32

‎12-24-2019 20:15 - edited ‎12-26-2019 08:32

I purchased two Fitbit's on Saturday and used the promo code “move it”that promised shipment over nite and was guaranteed delivery today the.24th of December. I am extremely disappointed that Fitbit cannot live up to its own promotion. I guess I should have chosen Garmin instead. Sadly this will be a gift that was well intended but poorly executed. 

UPDATE—— Still not delivered...........

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‎12-24-2019 20:22

‎12-24-2019 20:22

Hi @Heckmich  this time of year, even though companies try, they still rely on the shipping company. Fed Ex, UPS and the various mail services are swamped and weather is a factor. I'm sorry this happened to you. Truly I doubt Garmin or Apple could make the delivery services move any faster. 

Stepping in the U.S.A. since September 2013. Android 14

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‎12-24-2019 22:00

In response to Odyssey13

‎12-24-2019 22:00

You purchased the Fitbit from where @Heckmich?

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‎12-24-2019 23:55 - edited ‎12-24-2019 23:55

‎12-24-2019 23:55 - edited ‎12-24-2019 23:55

@Heckmich have you contacted customer support (here) regarding this? You mention the shipping was sold to you as Guaranteed, so from what I understand (it may vary depending on country), you may be eligible for some sort of recourse or compensation. 

Community Council Member

Nathan | UK

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